Refund policy

Thank you for shopping with Glazed Fauna! Each piece is handmade with care and may have slight variations that make it uniquely yours.

Change-of-mind returns
We do not accept returns or exchanges for change-of-mind purchases.

Please review the product description, photos, measurements and material information carefully before placing your order. If you have any questions about a product, please contact us before purchasing and weā€™ll be happy to help.

Damaged or defective items
We take great care when packing your order, but occasionally damage may occur during transit.

If your item arrives damaged or defective, please contact us within 7 days of delivery at hello@glazedfauna.com. Please include:

  • Your order number
  • Photos of the damaged or defective item
  • Photos of the packaging, including the outer packaging and any visible damage

Please keep the original packaging until we have reviewed your case, as it may be required for a shipping claim.

Once we have assessed the issue, we may offer a replacement, refund or other appropriate resolution.

Incorrect items
If you receive an item that is different from what you ordered, please contact us within 7 days of delivery with your order number and photos of the item received.

We will arrange an appropriate resolution and, where applicable, provide instructions for returning the incorrect item.

Lost parcels
Once your order has been handed over to the shipping carrier, it is subject to the carrier's delivery process.

If your parcel appears to be lost or has not arrived within the expected delivery timeframe, please contact us. We will assist with tracking the shipment and, where possible, raise an enquiry with the carrier.

For tracked shipments, please refer to the tracking information provided with your order.

Please note that delivery delays caused by the postal service, customs clearance or circumstances beyond our control are not considered a reason for a refund where the parcel is still in transit.

Customs duties, taxes and import fees
For international orders, the recipient may be responsible for any customs duties, import taxes, VAT, GST or other charges imposed by the destination country.

These charges are not included in the product or shipping price unless otherwise stated and are the responsibility of the customer.

Glazed Fauna is not responsible for delays caused by customs or for parcels held or rejected by customs due to the recipient's failure to pay applicable charges

Refused or unclaimed parcels
If an international parcel is returned to us because it was refused, unclaimed, or could not be delivered due to an incorrect or incomplete address provided by the customer, the original shipping fee is non-refundable.

Any refund, where applicable, may be issued after the parcel has been safely returned to us, less any shipping or other costs incurred by Glazed Fauna.

Refunds
If a refund is approved, it will be issued to the original payment method used for the purchase.

Please allow your payment provider or bank additional time to process the refund after it has been issued.

Original shipping charges are generally non-refundable, except where required by applicable law or where the issue was caused by an error on our part.

Exchanges
We do not offer exchanges for change-of-mind purchases.

If you receive an incorrect, damaged or defective item, please contact us and we will work with you to resolve the issue.

Important note
Nothing in this policy is intended to exclude or limit any rights or remedies that you may have under applicable consumer protection laws.

Contact us
If you have any questions about your order or this policy, pleaseĀ contact us at hello@glazedfauna.com.Ā