Shipping policy
Thank you for supporting Glazed Fauna! We carefully pack each order to make sure your little ceramic treasures arrive safely.
Where we ship
We ship orders from Singapore to selected destinations worldwide.
Available shipping destinations and shipping rates are calculated and displayed at checkout based on your delivery address and the shipping option available for your location.
If your country is not available at checkout, please contact us at hello@glazedfauna.com and weāll see if we can arrange shipping to you.
Order processing
Each order is carefully packed by hand.
Orders are generally processed and dispatched within 5ā7 business days after payment has been received.
Please note that processing times may be slightly longer during product launches, sales, holidays or periods of high order volume.Ā
Tracked shipping
All Glazed Fauna orders are sent with tracking.
Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking information.
Please allow some time for the tracking information to become active after your parcel has been handed over to the shipping carrier.
Delivery times
Delivery times vary depending on your destination.
Estimated delivery times are provided as a guide only and are not guaranteed. Once your parcel has been handed over to the postal or shipping carrier, delivery times are outside our control.
International deliveries may take longer than expected due to customs clearance, postal delays, public holidays or other circumstances beyond our control.
Customs duties, taxes and import fees
International orders may be subject to customs duties, import taxes, VAT, GST or other fees imposed by the destination country.
Unless otherwise stated at checkout, these charges are not included in the product or shipping price and are the responsibility of the customer.
Glazed Fauna is not responsible for delays caused by customs or for any customs duties, taxes or other charges imposed by the destination country.
Please check your country's import regulations before placing an international order if you are unsure about applicable charges.
Delivery address
Please make sure your shipping address is complete and accurate before placing your order.
Glazed Fauna is not responsible for parcels that cannot be delivered because of an incorrect or incomplete address provided by the customer.
If you realise that you have entered an incorrect address, please contact us at hello@glazedfauna.com as soon as possible. We will do our best to assist, but we cannot guarantee that the address can be changed once an order has been dispatched.
Delayed or lost parcels
Once your order has been handed over to the shipping carrier, it is subject to the carrier's delivery process.
If your parcel is delayed, please check the tracking information provided in your shipping confirmation email.
If your parcel appears to be lost or has not arrived within the expected delivery timeframe, please contact us at hello@glazedfauna.com. We will assist with tracking the shipment and, where possible, raise an enquiry with the carrier.
For international orders, delivery delays may occur due to customs clearance or postal disruptions. Please allow reasonable additional time before considering an international parcel lost.
Refused or unclaimed parcels
If a parcel is returned to us because it was refused, unclaimed, or could not be delivered due to an incorrect or incomplete address provided by the customer, the original shipping fee is non-refundable.
If you would like us to resend the parcel, additional shipping charges may apply.
Damaged parcels
We take care to package our ceramic jewellery securely, but damage can occasionally occur during transit.
If your order arrives damaged, please contact us within 7 days of delivery at hello@glazedfauna.com and provide:
- Your order number
- Photos of the damaged item
- Photos of the packaging, including any visible damage
Please keep the original packaging until we have reviewed the issue, as it may be required for a shipping claim.
Please refer to our Refund & Return Policy for information about damaged or defective items.
Contact us
If you have any questions about shipping or your order, please contact us at:
Glazed Fauna
Email: hello@glazedfauna.com
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